Watertown
Ask about Watertown
Ask in your own words. We look up programs and offices for Watertown and tell you where to go next.
Local offices in Watertown
We found these on official websites. Call before you go, since hours and places can change.
Human services · City office
Human Services Department
149 Main St, Watertown, MA 02472
Help here
- Social service referralsGet help finding local services for housing, food, and financial needs.
Checked on October 8, 2026 · Found on watertown-ma.gov
Human services · Nonprofit
Watertown Social Services Resource Specialist
127 North Beacon Street, Watertown, MA 02472
Help here
- Social service navigationResidents ages 18 to 59 can get help finding food, housing, utility assistance, and other support.
Checked on October 8, 2026 · Found on watertown-ma.gov
Older adults · City office
Watertown Senior Services
Help here
- Senior support and referralsOlder residents can get help with applications, benefits, referrals, and support services.
- Senior transportationResidents age 60 and older can call to arrange the senior shuttle or other local rides.
Checked on October 8, 2026 · Found on watertown-ma.gov
Housing authority · Regional office
Watertown Housing Authority
55 Waverley Avenue, Watertown, MA 02472
Help here
- Public housing and vouchersApply for public housing or a housing choice voucher through the authority.Apply online
Checked on October 8, 2026 · Found on watertownha.org
Utilities · City office
Public Works, Public Utilities
124 Orchard St, Watertown, MA 02472
Help here
- Water and sewer billing helpAsk questions about water and sewer bills or get help with utility billing.
Checked on October 8, 2026 · Found on watertown-ma.gov
Library · City office
Watertown Free Public Library
123 Main St, Watertown, MA 02472
Help here
- Library servicesVisit the library to borrow books and use its public programs and resources.
Checked on October 8, 2026 · Found on watertownlib.org
Parks and recreation · City office
Watertown Recreation Department
149 Main St, Watertown, MA 02472
Help here
- Recreation programsFind and register for recreation programs, classes, and seasonal activities.
Checked on October 8, 2026 · Found on recreation.watertown-ma.gov
Local office · City office
311 Service Center
Help here
- City service helpCall 311 to ask for help with city services or report a local issue.
Checked on October 8, 2026 · Found on watertown-ma.gov
State office · State office
Department of Transitional Assistance, Chelsea Center
80 Everett Avenue, 3rd Floor, Chelsea, MA 02150
Help here
- Public benefits applicationsApply in person for state public benefits at the office serving Watertown residents.Apply online
Checked on October 8, 2026 · Found on mass.gov
State office · State office
Watertown RMV Service Center
550 Arsenal St, Watertown, MA 02472
Help here
- Driver license, permit, and ID servicesComplete eligible license, permit, and ID transactions by appointment.Apply online
Checked on October 8, 2026 · Found on mass.gov
City of Watertown, Massachusetts website
Checked on October 8, 2026
Offices for all of Middlesex County
Watertown is in Middlesex County. These county and state offices serve people there too.
State office · State office
DTA Framingham Transitional Assistance Office
300 Howard Street, Framingham, MA 01702
Help here
- SNAP, cash benefits, and case helpApply for or manage SNAP, TAFDC, and EAEDC benefits, and get help with your case.Apply online
Checked on October 8, 2026 · Found on mass.gov
State office · State office
DTA Lowell Transitional Assistance Office
131 Davidson Street, Lowell, MA 01852
Help here
- SNAP, cash benefits, and case helpApply for or manage SNAP, TAFDC, and EAEDC benefits, and get help with your case.Apply online
Checked on October 8, 2026 · Found on mass.gov
State office · State office
DTA Malden Transitional Assistance Office
245 Commercial Street, Malden, MA 02148
Help here
- SNAP, cash benefits, and case helpApply for or manage SNAP, TAFDC, and EAEDC benefits, and get help with your case.Apply online
Checked on October 8, 2026 · Found on mass.gov
State office · State office
Lowell RMV Service Center
77 Middlesex St., Lowell, MA 01852
Help here
- Driver license and ID transactionsComplete eligible learner's permit, driver's license, and ID transactions by appointment.Apply online
- Vehicle registration and title transactionsComplete eligible vehicle registration and title transactions at the service center.Apply online
Checked on October 8, 2026 · Found on mass.gov
Jobs and training · Regional office
MassHire Framingham Career Center
39 Grant Street, Suite 150, Framingham, MA 01702
Help here
- Job search and training helpGet help finding work, planning a career, preparing a resume, and finding training.
Checked on October 8, 2026 · Found on mass.gov
Jobs and training · Regional office
MassHire Metro North Career Center, Cambridge
186 Alewife Brook Parkway, Suite 310, Cambridge, MA 02138
Help here
- Job search and training helpGet help finding work, planning a career, preparing a resume, and finding training.
Checked on October 8, 2026 · Found on masshiremncareers.com
Massachusetts programs by kind of help
These are run by Massachusetts and work the same everywhere in the state. Each page lists the programs and how to apply.
- FoodFood benefits, WIC, school meals and food banks.
- HousingRent help, shelter, and help with heat and power bills.
- GoodsClothing, diapers, furniture, a phone and other things for home.
- TransitBus fares, rides and getting to appointments.
- HealthHealth coverage, Medicare, mental health care and help with drug costs.
- MoneyCash help, disability, retirement and veterans payments, and tax help.
- CareChild care, help for older adults and disability support.
- EducationHelp paying for college and training, and free preschool.
- WorkJobs, unemployment, and the IDs and papers you need for work.
- LegalFree legal help, and help staying safe.
Checked on October 8, 2026
Federal help anyone can use
These come from the federal government, so they work the same in every state.
- Supplemental Security Income (SSI)
Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.
Call 1-800-772-1213 - Social Security Disability Insurance (SSDI)
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.
Call 1-800-772-1213 - Social Security retirement benefits
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.
Call 1-800-772-1213 - Medicare
Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.
Call 1-800-633-4227 - Extra Help with Medicare drug costs
Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.
Call 1-800-772-1213 - VA health care
U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.
Call 1-877-222-8387 - VA disability compensation and benefits
U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.
Call 1-800-827-1000 - FAFSA, the federal student aid form
U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.
Call 1-800-433-3243 - Federal Pell Grant
U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.
Call 1-800-433-3243 - Lifeline phone and internet discount
Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.
Call 1-800-234-9473 - Head Start and Early Head Start
U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.
Call 1-866-763-6481 - IRS Free File
Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.
- VITA and TCE free tax help
Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.
Call 1-800-906-9887 - Earned Income Tax Credit (EITC)
Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.
Call 1-800-829-1040 - Housing Choice Vouchers (Section 8)
U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.
- Replace a Social Security card
Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.
Call 1-800-772-1213 - FEMA disaster assistance
Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.
Call 1-800-621-3362
Checked on October 9, 2026
Talk to a person
- Mass 211
Free help finding food, housing, bills and more near you.
Call 211 - 988 Suicide and Crisis Lifeline
Call or text 988 if you are in crisis or worried about someone. Any time.
Call 988Text 988