Waterloo
Ask about Waterloo
Ask in your own words. We look up programs and offices for Waterloo and tell you where to go next.
Local offices in Waterloo
We found these on official websites. Call before you go, since hours and places can change.
Housing authority · City office
Waterloo Housing Authority
620 Mulberry St, Suite 102, Waterloo, IA 50703
Help here
- Affordable housing and rent assistanceAsk about affordable housing, rental listings, and Section 8 rental assistance.
Checked on October 8, 2026 · Found on cityofwaterlooiowa.com
Utilities · City office
Waterloo Water Works
Help here
- Water service and billingGet help with starting or ending water service, water bills, and usage questions.
Checked on October 8, 2026 · Found on cityofwaterlooiowa.com
Jobs and training · State office
IowaWORKS Waterloo
3420 University Ave, Waterloo, IA 50701
Help here
- Job search and career supportGet help with job searches, career planning, training, and unemployment assistance.
Checked on October 8, 2026 · Found on workforce.iowa.gov
State office · State office
Iowa DOT Driver's License Service Center
2060 Sovia Dr, Suite 116, Waterloo, IA 50702
Help here
- Driver licenses and state identificationApply for or renew an Iowa driver license or state identification card at this office.
Checked on October 8, 2026 · Found on iowadot.gov
Library · City office
Waterloo Public Library
415 Commercial St, Waterloo, IA 50701
Help here
- Library services and programsVisit the library for books, learning resources, and community programs.Read more
Checked on October 8, 2026 · Found on waterloopubliclibrary.org
Local office · City office
City of Waterloo
715 Mulberry St, Waterloo, IA 50703
Help here
- City information and resident helpContact the city for help finding information about city services.Read more
Checked on October 8, 2026 · Found on cityofwaterlooiowa.com
Parks and recreation · City office
Waterloo Leisure Services
1101 Campbell Ave, Waterloo, IA 50701
Help here
- Parks and recreationFind city parks, trails, recreation activities, and shelter reservations.Read more
Checked on October 8, 2026 · Found on waterlooleisureservices.org
City of Waterloo, Iowa website
Checked on October 8, 2026
Nonprofits that serve Waterloo
Each one serves this area. Call before you go, since services and hours change.
Food bank
Food banks supply the food pantries and meal sites near you. Call or check the website to find one close by.
Nonprofit
Northeast Iowa Food Bank
1605 Lafayette Steet, Waterloo, IA 50703
Listed on feedingamerica.org, checked on October 10, 2026
Free legal help
Free help with civil legal problems, like eviction, benefits and family law, for people with low incomes. Funded by the Legal Services Corporation.
Nonprofit
Iowa Legal Aid
Listed on lsc.gov, checked on October 10, 2026
Community action
Local nonprofits that help people with low incomes. Many help with energy bills, rent, jobs and taxes. Call to ask what they offer now.
Nonprofit
Operation Threshold Community Action Agency
1535 Lafayette St, Waterloo, IA 50704
Listed on hhs.iowa.gov, checked on October 9, 2026
Offices for all of Black Hawk County
Waterloo is in Black Hawk County. These county and state offices serve people there too.
Human services · State office
Black Hawk County HHS
1407 Independence Ave., Waterloo, IA 50704
Help here
- Iowa benefits assistanceVisit or contact this office for help with state assistance programs.
Checked on October 8, 2026 · Found on hhs.iowa.gov
Child support · State office
Waterloo Child Support Services
3254 Kimball Ave., Waterloo, IA 50702
Help here
- Child support servicesThis office helps families with child support services for cases in the counties it serves.
Checked on October 8, 2026 · Found on hhs.iowa.gov
Community action · Nonprofit
Hawkeye Area Community Action Program
Help here
- Community action assistanceThe agency helps residents find community support and assistance programs.
Checked on October 8, 2026 · Found on hacap.org
Public health · County office
Black Hawk County Health Department
1407 Independence Ave., 5th Floor, Waterloo, IA 50703
Help here
- Public health servicesThe department provides programs that protect health and help prevent disease.
- WICWIC offers nutrition support for eligible pregnant people, new parents, infants, and children.Read more
Checked on October 8, 2026 · Found on bhcpublichealth.org
Mental health and recovery · Regional office
County Social Services
1407 Independence Avenue, 4th Floor, Waterloo, IA 50703
Help here
- Mental health and disability servicesThe regional office helps residents find mental health and disability services.
Checked on October 8, 2026 · Found on countysocialservices.org
Local office · Regional office
211 Iowa
Help here
- Information and referralsCall 211 to find local help with food, housing, utility bills, health care, and other needs.
Checked on October 9, 2026 · Found on 211iowa.org
Iowa programs by kind of help
These are run by Iowa and work the same everywhere in the state. Each page lists the programs and how to apply.
- FoodFood benefits, WIC, school meals and food banks.
- HousingRent help, shelter, and help with heat and power bills.
- GoodsClothing, diapers, furniture, a phone and other things for home.
- TransitBus fares, rides and getting to appointments.
- HealthHealth coverage, Medicare, mental health care and help with drug costs.
- MoneyCash help, disability, retirement and veterans payments, and tax help.
- CareChild care, help for older adults and disability support.
- EducationHelp paying for college and training, and free preschool.
- WorkJobs, unemployment, and the IDs and papers you need for work.
- LegalFree legal help, and help staying safe.
Checked on October 8, 2026
Federal help anyone can use
These come from the federal government, so they work the same in every state.
- Supplemental Security Income (SSI)
Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.
Call 1-800-772-1213 - Social Security Disability Insurance (SSDI)
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.
Call 1-800-772-1213 - Social Security retirement benefits
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.
Call 1-800-772-1213 - Medicare
Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.
Call 1-800-633-4227 - Extra Help with Medicare drug costs
Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.
Call 1-800-772-1213 - VA health care
U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.
Call 1-877-222-8387 - VA disability compensation and benefits
U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.
Call 1-800-827-1000 - FAFSA, the federal student aid form
U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.
Call 1-800-433-3243 - Federal Pell Grant
U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.
Call 1-800-433-3243 - HealthCare.gov
Centers for Medicare & Medicaid Services. The federal marketplace for health insurance plans. Many people can get lower monthly costs based on their income.
Call 1-800-318-2596 - Lifeline phone and internet discount
Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.
Call 1-800-234-9473 - Head Start and Early Head Start
U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.
Call 1-866-763-6481 - IRS Free File
Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.
- VITA and TCE free tax help
Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.
Call 1-800-906-9887 - Earned Income Tax Credit (EITC)
Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.
Call 1-800-829-1040 - Housing Choice Vouchers (Section 8)
U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.
- Replace a Social Security card
Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.
Call 1-800-772-1213 - FEMA disaster assistance
Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.
Call 1-800-621-3362
Checked on October 9, 2026
Talk to a person
- 211 Iowa
Free help finding food, housing, bills and more near you.
Call 211 - 988 Suicide and Crisis Lifeline
Call or text 988 if you are in crisis or worried about someone. Any time.
Call 988Text 988