Roanoke
Ask about Roanoke
Ask in your own words. We look up programs and offices for Roanoke and tell you where to go next.
Local offices in Roanoke
We found these on official websites. Call before you go, since hours and places can change.
Human services · City office
City of Roanoke Division of Human Services
1510 Williamson Road NE, 3rd Floor, Roanoke, VA 24012
Help here
- Social services and benefitsApply for or get help with local social services and benefit programs.Apply onlineRead more
- Homeless assistanceContact the city’s Homeless Assistance Team for help finding housing support.
Checked on October 8, 2026 · Found on roanokeva.gov
Local office · City office
City of Roanoke Citizen Service Center
215 Church Avenue SW, Roanoke, VA 24011
Help here
- City service requests and informationCall or visit for help with a city service request or to find the right city office.
Checked on October 8, 2026 · Found on roanokeva.gov
Housing authority · Regional office
City of Roanoke Redevelopment and Housing Authority
2624 Salem Turnpike NW, Roanoke, VA 24017
Help here
- Public housingApply for affordable public housing when applications are open.Apply onlineRead more
- Housing Choice VoucherLearn about rental assistance through the Housing Choice Voucher program.Read more
Checked on October 8, 2026 · Found on rkehousing.org
Library · City office
Roanoke Public Libraries
706 S Jefferson Street SE, Roanoke, VA 24016
Help here
- Library services and programsGet a library card, use library resources, or find programs and events.
Checked on October 8, 2026 · Found on roanokeva.gov
Parks and recreation · City office
Roanoke Parks and Recreation
215 Church Avenue, Roanoke, VA 24011
Help here
- Recreation programsFind city recreation programs, activities, and sports for residents of different ages.
- Senior programsAsk about recreation programs and services for older adults.
Checked on October 8, 2026 · Found on roanokeva.gov
Utilities · Regional office
Western Virginia Water Authority
601 S Jefferson Street, Roanoke, VA 24011
Help here
- Water and wastewater bill assistanceApply for help with past-due water or wastewater bills if you meet the program rules.Apply onlineRead more
- Water and sewer billsGet help with your water or sewer account and pay your bill.Read more
Checked on October 8, 2026 · Found on westernvawater.org
Jobs and training · State office
Virginia Works Roanoke Office
707 S Jefferson Street, Roanoke, VA 24016
Help here
- Job seeker servicesGet help looking for work, building job skills, and connecting with employers.
- Unemployment assistanceContact the office for help with unemployment assistance.
Checked on October 8, 2026 · Found on virginiaworks.gov
Checked on October 8, 2026
Offices for all of City of Roanoke
Roanoke is in City of Roanoke. These county and state offices serve people there too.
Human services · City office
Roanoke Department of Social Services
1510 Williamson Road NE, 3rd Floor, Roanoke, VA 24012
Help here
- Benefits and family supportApply for benefits and get help with food, medical assistance, child care, employment, and family support programs.Apply online
Checked on October 8, 2026 · Found on roanokeva.gov
Public health · State office
Roanoke City Health Department
1502 Williamson Road NE, Roanoke, VA 24012
Help here
- Local health clinic servicesGet information about immunizations, family planning, laboratory tests, newcomer health, and other clinic services.
Checked on October 8, 2026 · Found on vdh.virginia.gov
State office · State office
Roanoke City Health Department WIC Clinic
1502 Williamson Road NE, 2nd Floor, Roanoke, VA 24012
Help here
- WIC nutrition supportEligible pregnant or postpartum women, infants, and children under five can get food benefits and nutrition support.
Checked on October 8, 2026 · Found on vdh.virginia.gov
Mental health and recovery · Regional office
Blue Ridge Behavioral Healthcare
611 McDowell Avenue NW, Roanoke, VA 24016
Help here
- Behavioral health and substance use careGet therapy, medication support, case management, and help with mental health or substance use concerns.
- Crisis servicesCall the 24-hour crisis line for urgent behavioral health support.Read more
Checked on October 8, 2026 · Found on brbh.org
Older adults · Regional office
Local Office on Aging, Inc.
4932 Frontage Road NW, Roanoke, VA 24019
Help here
- Aging and caregiver supportOlder adults and caregivers can get help finding services, nutrition support, and wellness resources.
Checked on October 8, 2026 · Found on loaa.org
Community action · Nonprofit
Total Action for Progress
302 2nd Street SW, Roanoke, VA 24011
Help here
- Community action servicesIndividuals and families can seek help with education, employment, housing, and referrals to local resources.Read more
Checked on October 8, 2026 · Found on tapintohope.org
Virginia programs by kind of help
These are run by Virginia and work the same everywhere in the state. Each page lists the programs and how to apply.
- FoodFood benefits, WIC, school meals and food banks.
- HousingRent help, shelter, and help with heat and power bills.
- GoodsClothing, diapers, furniture, a phone and other things for home.
- TransitBus fares, rides and getting to appointments.
- HealthHealth coverage, Medicare, mental health care and help with drug costs.
- MoneyCash help, disability, retirement and veterans payments, and tax help.
- CareChild care, help for older adults and disability support.
- EducationHelp paying for college and training, and free preschool.
- WorkJobs, unemployment, and the IDs and papers you need for work.
- LegalFree legal help, and help staying safe.
Checked on October 8, 2026
Federal help anyone can use
These come from the federal government, so they work the same in every state.
- Supplemental Security Income (SSI)
Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.
Call 1-800-772-1213 - Social Security Disability Insurance (SSDI)
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.
Call 1-800-772-1213 - Social Security retirement benefits
Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.
Call 1-800-772-1213 - Medicare
Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.
Call 1-800-633-4227 - Extra Help with Medicare drug costs
Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.
Call 1-800-772-1213 - VA health care
U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.
Call 1-877-222-8387 - VA disability compensation and benefits
U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.
Call 1-800-827-1000 - FAFSA, the federal student aid form
U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.
Call 1-800-433-3243 - Federal Pell Grant
U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.
Call 1-800-433-3243 - Lifeline phone and internet discount
Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.
Call 1-800-234-9473 - Head Start and Early Head Start
U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.
Call 1-866-763-6481 - IRS Free File
Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.
- VITA and TCE free tax help
Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.
Call 1-800-906-9887 - Earned Income Tax Credit (EITC)
Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.
Call 1-800-829-1040 - Housing Choice Vouchers (Section 8)
U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.
- Replace a Social Security card
Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.
Call 1-800-772-1213 - FEMA disaster assistance
Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.
Call 1-800-621-3362
Checked on October 9, 2026
Talk to a person
- 211 Virginia
Free help finding food, housing, bills and more near you.
Call 211 - 988 Suicide and Crisis Lifeline
Call or text 988 if you are in crisis or worried about someone. Any time.
Call 988Text 988